Refund Policy

Our Commitment to You

At Alia IPTV, our dedication to high-quality IPTV subscription services is unwavering. This policy specifies the situations where a refund could be possible, fostering transparency and fairness for all our clients.

Refund Eligibility

You might qualify for a complete or partial refund based on these specific conditions:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To secure a refund, please follow these guidelines:

Connect with our support team using Contact page.
Kindly write 'Refund Request' as subject.
Please provide your complete name, the email associated with your subscription, and your request's purpose.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Request

Hello,

I am reaching out to seek a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Clearly state your reason here, e.g., technical issues, billing errors, etc.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Evaluation conducted by team members.
Same day after approval A refund has been processed to your original payment method ({Payment Gateway 1} / {Payment Gateway 2})
5–10 business days Availability of funds varies by bank/card issuer.

Expect an email notification at every stage. Response times might be longer on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be issued in these particular cases:

You feel dissatisfied with the provided channel list or content.
Your internet speed is insufficient or unreliable for streaming content.
You have breached our Terms of Service by sharing your account.
You are experiencing geo-blocking limitations in your nation that are beyond our reach.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

After receiving approval, refunds will be initiated within three business days. However, it might take between five to ten business days for the funds to appear in your account, depending on your financial institution or payment service. For updates, please contact support.

Typically, refunds for a change of mind are not issued after the first 7 days. We recommend that you thoroughly examine our features and reach out with any inquiries prior to subscribing. For complete information, refer to our Refund Policy or reach support.

Our subscription services automatically renew. If you fail to cancel before the renewal date, please contact us without delay. Refunds for renewals are evaluated individually. Find out more in our Terms.